Dillon offers a cost-effective repair service for Dillon products. We have a dedicated team that handles the end-to-end service process, ensuring the highest quality of repairs.
The process starts from equipment arrives with our goods inwards team. The product details are carefully logged in our system, to ensure all details are noted and that the repair can be tracked.
Repairs are then passed to the Dillon calibration team, which conducts a visual inspection of the equipment before verifying the equipment fault.
A full and comprehensive repair charge is calculated and communicated to the owner who can then either issue a purchase order or make a direct payment by credit card.
The required repairs are then made and the unit is also recalibrated in accordance with the Dillon ISO procedures.
On completion, the unit is cleaned again and returned to its carry case along with a new 12 month calibration certification. The repaired product is then passed to our shipping team, who either arrange for the unit to be returned.
To submit a Returned Material Report (RMR), please click here and complete the form.Find out more or request a quote